I was looking for a 2018 highlander with the facto...

I was looking for a 2018 highlander with the factory cross bars and tow hitch included. I utilized Lou Fusz s chat session on their website. Within 10 minutes of my inquiry I received a call and text from Cody. Having already test drove at another dealer I knew exactly what I wanted. They didn t have what I wanted in stock, but Cody found it locally. In addition I had a monthly payment cap and Cody delivered on that too. Super nice guy. One of the few authentic salesmen I ve come acrossed. There are many that could learn from him. He never over promised or under delivered. He did exactly what he said he would do. The finance area was very conscious about our time and worked to get us processed as quickly as possible. There is opportunity to engage with the customer on added features and warranties prior to at signing. It felt very high pressured to make a costly snap decision. This information should be presented early on to give customers the opportunity to consider it as part of their financial planning.