H

Heather Swanson

4 years ago

Awful. They claim to be "pet-friendly", but what t...

Awful. They claim to be "pet-friendly", but what they don't tell you is that you'll pay an extra $30 to have your dog stay with you on the 27TH FLOOR of this ridiculous hotel in a tiny room. Getting our 8 month old baby and our husky/shepherd dog through the lobby and up and down two elevators was difficult enough, but trying to squeeze my husband and I plus a crib, a dog, and our bags in the VERY small room was more work than this place was worth. The "sleep number" beds left MUCH to be desired, and even on the 27th floor, the traffic noise from the street below was blaring all through the night. The room also smelled very stale and musty. The parkade is almost impossible to drive through if you drive anything larger than a 2-door hatchback AND they charged us $12 to park overnight even though the sign in their lobby reads $10 overnight MAXIMUM. The front desk staff was rude and dishonest when I confronted them about $47 in extra hidden charges on a room I had pre-paid for weeks in advance to get the lower rate (I ended up paying more than the regular rate, so figure THAT one out!). We also got dirty looks from staff when we ordered a pizza from a local business rather than ordering from The Radisson's restaurant where they charged double the price. They also don't even offer a cold continental breakfast for free unless you join their "club". I do NOT recommend anyone with pets stay at this hotel, nor do I recommend anyone, PERIOD, stay at this hotel. Very expensive, very very poor.
(For context, we payed over $200 for a room here, and only $130 for a room at The Best Western in Minot, ND which allowed pets for FREE on the MAIN LEVEL, with FREE HOT BREAKFAST, a POOL, and SPACIOUS, QUIET ROOMS.)

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