This stay was a redemption from my credit card. I ...

This stay was a redemption from my credit card. I came with no expectations simply because I did not pay for it but I was hoping to evaluate my experience for the future when I have family/friends visiting. I have to say that the ambience of the resort is good, and the service staff at the front desk really friendly. Kudos there!

However, as a guest, i found the room to have a musty smell throughout the stay. The biggest disappointment of all was the unavailability of a table for dinner at Il Lido. Since it was a staycation we decided to eat in the hotel but when we called to reserve a table, we were told that they were all fully booked. I think you should reserve a certain % of the tables for your in-house guests rather than trying to maximize profits. We were lucky that we have a car and we could drive out to eat.