Steve Burke

Review of Fairmont Scottsdale Princess

Unfortunately my experience was a subpar one. Alt...

Unfortunately my experience was a subpar one. Although this hotel is rated 5 diamond OT doesn t live up to that standard. The Gold Lounge folks are spectacular in their service, however, my spa experience left a lot to be desired. The spa pool staff is rude and inattentive and you wait for food will be over one hour. Although management apologized and went overboard trying to say sorry my day at the spa was ruined. My plan was to eat at the spa Pool and the go to my treatment. When lunch didn t arrive one hour after it was ordered I canceled it and went to my treatment. After my first treatment I tried to eat before my next and was told the kitchen was backed up and food would take 45 minutes. Well, once again not enough time before my next treatment. I went the day without eating. Adding to that was the very rude server at the pool so my spa day was ruined. I would have canceled but the cancellation policy prevented doing so. I d visit other properties in the area for a spa day if that s what your after. No way should this property be 5 diamond. Again the managers in the Gold Lounge were extra spectacular but unfortunately the rest of the property is no where near that level of service