Justin Kyle

Review of Rosenthal Landmark Honda

I purchased a new Honda Ridgeline in March of 2011...

I purchased a new Honda Ridgeline in March of 2011. At the time of the purchase, it was clearly explained that the aftermarket warranty was a good buy as if there were no claims against it after expiration, it was refundable in full. I asked the financial manager, Maria Belbruno, who was handling all the paperwork to confirm this as it seemed like a good thing to have.

During the course of the next 8 years, I had opportunities to use this warranty for some small repairs ($200 once, $400 once, and $300 once) but I decided to pay out of pocket as the amounts were smaller than the refund I would get if I didn't put in any claims against it.

Well, the 8 years finally arrived and after calling the dealership and Maria directly (for 2 weeks, 2 voice mails left every day, and 4 times I was told she would get a message delivered to her personally) I finally got a return call from the GM, followed up by a call from Maria. She and the Landmark sales manager both stated that they have never heard of such a claim. Oddly enough, at one point I was transferred to another finance manager who claimed he couldn't help me as he was a new employee but also stated that he had a call with the very same situation just a week prior.

Words mean something, but not to Landmark Honda. The extended warranty was sold to me under fraudulent explanations. Shame on them.