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The short and skinny of it is they have great tech...

The short and skinny of it is they have great techs, good customer service, but something is lost in translation between the two. Like any dealership, they are there to make money and act accordingly. Here are the details:

I had been having electrical issues on my 4runner and Michael's Toyota tried their best to resolve it but after moving to Seattle, I found it hard to drive all the way back there.
I brought it to Toyota of Seattle and explained the whole issue, defective part and stressed something else was wrong. After diagnostics, the concluded that there was nothing else wrong and they replaced the rear ECU under warranty (less than a year since working on it previously). I was ecstatic to hear they had the part in stock and that they were covering it under warranty. They found other issues (non warranty) and I approved the few things I didn't have the energy or drive to do myself. The total was something just over $100. I went in to pick it up and was chatting with the guy handling the paperwork who was super nice and down to earth. Made a lunch suggestion that was on-point (Quick Pick, seriously just go there). Not sure if I was distracting him or not but he accidentally overcharged my by a little over $200. I went back in a little bit later and they were a little unsure of how to correct it and said they would talk to accounting. A couple days after, the problem returned so I intended on bring it back in to be looked at again. I left the county for a week and they were diligent in following up and when I got back to the states, they called again to get my money back to me. Since I was bringing it back in, I figured I would talk in person regarding the refund. When I returned to drop the car off, the people I worked with were gone, so I was paired with Jay. Looking back on my whole experience, I feel like I should by Jay a beer. Or eight. Since this was my return trip for the same issue, Jay bore the brunt of my frustration. They were backed up and he had never seen my service request but took it all in stride, careful to mention that he had no knowledge of what happened with my car previously. Anyhow, he checked it back in. From that point on, Jay was on point with text messages about my car and even brought out one of their more senior techs to verify the issue (thank god we reproduced the issue) and we checked it back in.
After working on it for a couple days, Jay called me and told me that it was probably related to the non-Toyota key fob that I had (it was a cheap knock off, but I had a second fob that did not resolve the issue). Since electrical issues are beyond my mechanical ability, I deferred to their expertise. I approved the $300-ish charge to make a new key fob and picked my car up the next day.
When I picked up my car, the first thing I noticed was there the VSC warning light was on. It was not on before. I had seen this before when an o2 sensor failed. In the past, after replacing the O2 sensor, it disappeared. Frustration immediately skyrocketed. Before leaving the property, I pulled back into check in and left the car with them. I was quite cross at this point, having spent the money on Uber to get there on my lunch break. I honestly feel a little bad for the guy that checked me back in (I never seemed to get the same person to help me the whole time my car was here).
Days later, Jay called and told me that after replacing the key fob, they forgot to reprogram the so-and-so ( I can't remember what it was called because I was floored that he would so blatantly make something up to cover for a tech mistake). The next day, it was miraculously fixed. I picked it up, free of charge, and lacking in any kind of tech notes. The issue returned the next day. I brought the car back and explained my frustration. Jay suggested replacing a junction box and quoted around $1600 for the job, $400 of which was labor. I refused the parts on asked for diagnostics. They found a broken connection under the fuse box. $400ish to fix. Everything is working now and I feel confident that the issue is resolved.

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