This establishment has apparently been awarded a F...

This establishment has apparently been awarded a Franck Muller license to service and repair the brand in the UK.
The metal clasp on my watch had snapped and needed to be repaired. After asking me to bring the piece in to be assessed, they told me that I could keep hold of it (even though I was happy to let them keep on to it).

When I enquired that it was only the buckle/clasp and one link that needed to be replaced, I got no reply.
Franck Muller sales and support is very hard to come by in the UK but I suggest that if these guys want to keep the franchise, they need to improve their customer service.
If you're looking for Franck Muller service and repair, I recommend you look elsewhere.