I called this hotel twice, once to make a reservat...

I called this hotel twice, once to make a reservation and the second time, to follow up the email confirmation on said reservation. I spoke to 2 different people and both were ABSOLUTELY RUDE. I was talked down to in the most condescending way for asking questions and making my request. I didn't get the name of the first person, but the second person's name was Vivian.

To the hotel management, you have to get more polite employees. To think you are in the hospitality industry. So disappointing and I will never book there again!