Taylor Lougheed

Review of Ostaco 2000 Windoors Inc.

Hi, I am a GC and I HAD been very impressed with O...

Hi, I am a GC and I HAD been very impressed with Ostaco windows when I was first introduced to them about 5 years back. Since then i had recommended them for every project I could. We have installed around 100 or more units over the years. In the last year and a half i have had issues on every order. This started prior to covid with some minor issues. Then covid hit and the warranty claims got pushed aside, it has been a year and half since i submitted my claim and still no replacement. Since that job i have has 3 more separate orders that have had issues, again warranty claims submitted but not idea on when the work would be completed. The last oder is the one that has pushed me over the edge. My ome window came with a broken frame, and broken in a spot that could have only happened at the factory prior to installing the casement operating hardware, but yet ot was shipped anyway. I rejected it on site when inspecting and sent it back for repair. It came back 5 weeks later and was now missing a piec of glass... like how in the F do you have that many touch a window and send it out missing 1 of 3 pieces of glass???? Way to go Ostaco!! You have lost my business and i will tell everyone to avoid dealing with you at all costs!! And ps, if you read this, GET MY OTHER 4 WARRANTY CLAIMS DELT WITH!