C00perross!

Review of American Trucks

This has been the worst experience I’ve every gone...

This has been the worst experience I’ve every gone through with a purchase. I purchased the bumper and paid the extra money for the professional install. After the install the check engine light was on in my truck. I called the install company and was told that it was not their problem and that check engine lights can’t come on from changing a bumper. The owner told me that she did not appreciate me insulting her installers when I said "well it wasn't on before I dropped it off to you, so it has to be something related to the install. She then proceed to go off on me yelling at me and trying to give me a lecture about how she know how to run a business and she won’t tolerate being told her installers messed up. Which I didn’t say. So I called the install company, install connect, the company that handles the installs for American Trucks and had a new installer scheduled to resolve the check engine light issue. The new company told me that the original company did not install the wiring correctly and it was a hot mess. So they fixed that but did not know why the check engine light was on. So they directed me to my local Ford dealership. After waiting 3 weeks for an appointment, on April 20th, I got in and Ford told me the bumper is not compatible with the truck and that the only solution is to remove the bumper and put back on the stock bumper as it did not have the proper wiring harness or mounting brackets to install the trucks existing wires that have sensors for the engine. Because those wires and sensors are not plugged in, that is what is causing the check engine light to come on. So then I had to call back to American Trucks and tell them that we are missing a wiring harness and the parts needed to connect the existing wires and sensors on the truck to the new bumper. They said they didn't know about that and would have to contact the manufacture. I was sent an email the next day that the part I needed was being shipped and would arrive on the 1st of May. So I rescheduled an appointment with the installer for May 5th to have the new part put on to resolve the check engine light issue. On May 2nd I was sent an email that they needed me to tell them what part they needed so they could ship the product. Unbelievable! After 4 calls into customer service today May 3rd, to which I was hung up on and got no resolution. I then contacted customer service via online chat and as told the same thing, I need to tell them what parts I needed. So I again told them to send me any parts that are needed to connect the existing wiring harness to the new bumper. I will now have to cancel the 3rd install and reschedule. I still don't have a completed install almost 2 months later. Horrible experience! I would never recommend American Trucks!