My husband and I booked there for our honeymoon ...

My husband and I booked there for our honeymoon that was in November 2017. Today is August 12 2019 and we still did not receive a refund and all trials to contact the office have failed, no answers to emails, no call backs when I leave a message. Very unprofessional. I was very excited about spending our honeymoon there and felt sad when the hurricane Irma hit, but it's not my fault to lose the money and they must've had insurance to pay for the damages. Very disappointed. I was hoping to try to go to St Thomas again in the future but I would never go to this place.