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Review of Marque Rendezvous Boutique Hot...

AVOID AT ALL COSTS. I would give this establishmen...

AVOID AT ALL COSTS. I would give this establishment a zero but I give it a 1 star for the delicious breakfast. I made a booking in May 2017 for a few nights' stay in March 2018 including breakfast, the booking confirmation asks for the usual credit card details, also stating a 0.5% credit card surcharge.. I received an email after my stay to say that they will charge my credit card as I haven't paid. It was odd considering the front counter told me on check in that I've paid for everything. I had to ask for our breakfast vouchers for a start. Their payment demand email didn't have a reconciliation statement and just told me to check my bank statement (almost a year's worth) even though I asked for it. I made a couple of payments whist staying there including payment at check out. They still could not produce a statement. Jacqie explained that there was a glitch in their system that's why the payment at booking did not go through. I asked that because this was an error on their part, could they waive the surcharge and she said she can't do anything as it's automatic. I then asked if I could deposit their bank account (bank account details are posted on their website) directly to avoid the credit card surcharge. She did not reply and I woke up this morning to find out that she took the money out of my credit card AND charged me a surcharge of 1.5%! Which is triple the surcharge that was on my booking confirmation from last year. I am writing a letter of complaint to the ACCC today. Not only did they charge triple the surcharge, they also overcharged me for breakfast. AVOID THIS HOTEL, there are hundreds of hotels in the area.