Had reservations for the character breakfast, but ...

Had reservations for the character breakfast, but after a hour of waiting we were not seated. We had 3 children under 3 years old and the staff was completely unhelpful. They even mentioned the manager was busy dealing with more upset customers, I guess acting professionally doesn't help anymore. After speaking to the manager for 5 mins and explaining our situation and asking for something for the kids to snack on, he stated we could grab some muffins. Completely useless. After 30 mins you would expect the staff to have explained to us the situation and offered some pastries. Who would think they needed to pack snacks or pre-eat to go to a buffet that we had reservations to. Either way, we left and got the buffet at the four seasons. Which had excellent food, service, and was cheaper than the Disney buffet. #MickeyStarvingBabies #WhatHappenedToCustomerService