I was truly astonished by the poor level of custom...

I was truly astonished by the poor level of customer service, the absolute inconsistency of service. There are many, many hotels in Tel Aviv. This one is tired, it is dated, its rooms and bathrooms and public facilities are in great need of updating. That would matter maybe less if the staff were better skilled and trained in customer care and service. The list os issues we had during our recent stay are far too numerous to detail in this review. Issues arise in life, certainly but this many in a mere week at a supposedly 5 star hotel cannot be excused. Had they been effectively and professionally dealt with that would have been something but all I can say is "Fawlty Towers eat your heart out!"