Elva Garnier

Review of Reno Hilton

Booked through Expedia for a week, tired canceli...

Booked through Expedia for a week, tired canceling our reservation on the check in day but the hotel refused to refund and charged for the week even though we did not get a room or key. Then on top of that they tried to charge us for the hotel fee on the day we were supposed to have checked and we weren't even there. They did refund the hotel amenities fee after i called .Expedia did try to help but could not do anything. Would recommend booking one night at a time so as not to get screwed by the hotel.