Wow, where to begin! Understaffed & under-prepared...

Wow, where to begin! Understaffed & under-prepared for a large NYE Gala; unnecessarily complicated token process for overpriced drinks and hour long queues at start; air con seemed to be off in the ballroom; staff & managers clueless about inclusions of the function package & availability of champagne; food average although desert was good; water not readily available for patrons; many more issues; nowhere near enough seating for the ticketed guests, nor enough dance floor space despite the adequately large ballroom ... You'd think Sofitel should know how to host a high-class gala but this was flat out unacceptable chaos and won't return to Sofitel as a result.