We have had Vivint home security for a number of y...

We have had Vivint home security for a number of years and have been very satisfied with them. We feel secure while we are at home and away. When I would call them for some reason, they were always very helpful and the situation was resolved. Recently we had Vivint install the doorbell camera, which is connected to the security monitor by WiFi. It did not work very well and we then discovered our internet provider was not fast enough to handle the doorbell. We then changed our internet provider to Vivint, which was fast enough, and when the tech came to the home and installed the equipment, the WiFi needed to be connected to the security monitor so the doorbell camera would work. He did not know how this was done, all he said he could do was connect the internet. Luckily, it connected by itself but the camera still did not work correctly. I called the customer service and they walked me through to make sure the panel was connected to the WiFi. Once they saw it was connected, I was then told I needed to contact the internet people because the problem must be with the internet. I did and they checked the internet and all was what it was suppose to be and it had the speed necessary to properly work the doorbell camera. At present, the doorbell camera works some of the time but not all so I do not know what to do at this point. What Vivint needs to do is have the internet people know about the security panel so when they install internet and the people have security, especially the doorbell camera, they can deal with it and make sure it is set up properly and is functioning. It is a pain to have to go through 2 different areas to try and get a problem solved because usually it will not get fixed. Each side blames the other for the problem.