I've been a JPMorgan Chase cardholder for about 10...

I've been a JPMorgan Chase cardholder for about 10 years. I contacted JPMorgan Chase regarding a problem our client (also a cardholder with them) was having with a non-refundable hotel booking in Florence, Italy. The stay was during the time when US citizens could not get into Italy due to the COVID-19 virus. JPMorgan Chase abandoned their cardholder in favor of a hotel in a foreign, heavily infected country WHEN THE CLIENT COULD NOT EVEN GET THERE! Sad, sorry attention to standing up for their cardholders.