Jeannette Hernandez

Review of Grubbs Nissan

***UPDATE***

***UPDATE***
THE ONLY REASON I AM GIVING THIS A 5 STAR IS BECAUSE OF GARY IN THE SERVICE DEPT!! EVER SINCE I PURCHASED MY CAR (see below statement) MY CAR HAS BEEN IN AND OUT OF THE SHOP!! THE SALES DEPT SUCKS BIG TIME!!! I WAS VERY HESITANT TO BRING MY CAR BACK TO THIS PLACE BUT THANK GOD DID BECAUSE GARY HAS BEEN AWESOME!!! HE IS THE ONLY GOOD THING HAPPENING AT GRUBBS NISSAN!! HE WAS WELL AWARE OF ALL THE PROBLEMS I HAD WHEN I FIRST BOUGHT MY CAR AND GOT DARN IT HE MADE IT BETTER!!! CUSTOMER SERVICE IS EVERYTHING AND THAT IS WHAT GARY GAVE ME!! GREAT CUSTOMER SERVICE!! IF YOU EVER NEED SERVICE DONE, PLEASE ASK FOR MR. GARY!! HE IS AWESOME!!!!

***LONG BUT PLEASE READ*** LIES LIES LIES!!
Going to try and make this simple. I was in the hunt for a new car and had my eye on the 2011 5.0 GT Mustang. It was a Sunday and Jasmine (sales mgr) actually called me back!! I told her my story and what I was looking for and what my payments needed to be, well me and my husband went in to look at the car Tuesday night. Jasmine referred me to sales associate Jeanette. HUGE MISTAKE (the reason why I don't like to speak to different people) I had to re-explain myself to Jeanette and what I needed my payments to be and she quickly gave me a look like NOT HAPPENING. She came back with HIGHER numbers and I quickly said NOT HAPPENING (she didn't show no interest) As me and my husband were getting ready to leave Jasmine called me and said that they are trying to work with me and meeting my number were going to be hard. Well they ran our credit (without us giving them the ok)...well lets just say me and my husband walked out with no car. Next day Jasmine calls me back still TRYING to sell me this car (she talked a pretty good deal) either way me and my husband went back up there and purchased the 2011 5.0 GT Mustang (after they dropped the price). NOW COMES THE REAL PROBLEMS. 1. when I test drove the car there was a light on and Jeanette said it was because the tire is low, two days later when we purchased the car the tire was on a flat and had half a tank of gas. In Jeanette's own words "Oh it got late so I wasn't able to have them look at it and everyone around here has been driving this car. You cant stop and put air in the tire at the gas station" I just looked at her and SMH (but kept my mouth shut). Fast forward. Friday I had to drop my car back off for service. I sent email to Jasmine, didn't hear back from her till Monday via text stating she forward my email to Jeanette. Tuesday I called and NO ONE knew NOTHING about my car but would have a tech advisor contact me, but NOTHING. Wednesday I call and NOTHING. Thursday I call and get ugly and finally speak to Jeanette and she tells me "I was going to call you, I just spoke to the tech advisor and he said he had to order a part and don't know when it will be in" (LIES) Friday my car was ready. Spoke to tech advisor he told me that Jeanette DID NOT GIVE HIM ANYTHING ON MY CAR UNTIL THURSDAY!!! SMDH!!! Oh lets back it up real quick. At the night of purchase I asked about 1000 times to see the service report and got nothing but excuses!! Service report was not emailed to me until AFTER purchase was completed and LORD BEHOLD the price they sold the car to me was WAY over market!!!!!!!! I told them I CAN BE YOUR BEST FRIEND AND BRING YOU PLENTY OFF SERVICE OR I WILL BE YOUR WORST NIGHTMARE, well guess what they are getting!!!!!!!!