Cristian Gonzalez

Review of Millennium & Copthorne Hotels ...

Stayed here for three nights. The receptionist are...

Stayed here for three nights. The receptionist are very nice and welcoming. The hotel could use some renovations and better cleaning. The issue we had with our room is that the shower was not draining. Came to the lobby and asked for someone to come by and check it out. Waited 30 minutes and no one ever came. It was late at night and we had just flown in and we were very tired. Decided to flow up with the situation the next morning. The receptionist apologized and said he would get someone to look at it. Came back to our room in the afternoon and checked the shower to find a dirty towel and a dirty shower. The room was not clean and the bed had not been made. My husband took the towel to the receptionist and showed it to him. He apologized and gave us a $50 credit for parking. I asked about housekeeping not coming to clean the room and he said it was due to COVID-19. When I check out I was charged a $25 facility fee for each day that we stayed. It would have been nice to have that waived due to the room not being clean everyday. Would I recommend this hotel to a friend or family member? No.