Jason M

Review of Larry H. Miller Volkswagen Avo...

First: Lots of overpriced and unwanted dealer adds...

First: Lots of overpriced and unwanted dealer adds. For example: 250 dollars for nitrogen in the tires. 500 dollars for tint...etc. Second: Tried to renege on our original signed contract 10 days after I left with the car. Argued with the finance manager, Mike, for over an hour and was told I had to come back to dealership and sign a new, worst, deal with VW finance or give back the car and pay for the mileage that i drove! Half way driving there the General manager, Victor, calls me and says nothing had to change with contract after all. I'm sure plenty of people just sign whatever gets put in front of them because they assume that's just the way it is. If I hadn't argued for over an hour, I'm sure the General Manger would never have gotten involved. Feels very dishonest being told two completely different things by the same dealership. Third: Car has a broken handhold, was told by Edgar, the sales manager, he would order the part and it would be here in 3 days. Two weeks go by and no one calls. I call back and I am transferred to three different people: all of which say the part was never ordered. Finally, the forth person, Barb, says the part was actually ordered. Took 20 minutes and 4 different people to determine a simple part order. Fourth: Car is missing the "Performance Monitor" from the navigation system. (a option that is listed on the window sticker as standard equipment). Has been nearly four weeks waiting for them to fix it. No one can tell me when or if its getting fixed. Buyer Beware!