Alex Cushley

Review of Canberra Motorcycle Centre

Note; no option for 0 stars or even negative stars...

Note; no option for 0 stars or even negative stars!!
I went to get a duplicate key cut for my bike. It's alarmed, so it needed to be programmed.
I went to the service section on Monday ; they explained that they had to order a blank key which would take about 5 days. I pay for the key blank (about $55). I explained that I did not have the "Red" key but I have had it copied before from the key that I had.
About 5 days later on Friday I received a text saying that my blank key had arrived, I texted back saying that I would pop in next Thursday and should I book? I did not receive a reply, I assumed it would be okay as the guy at the service desk said it would only take half an hour. The text message I received was a normal text message and did not state that they did not receive replies.
I turn up on Thursday, the reception stated that they did not have a mechanic who could do it and also asked if I had brought my bike. I said that I had not ( I was driving my car that day). I explained that the key had been copied before without the need for my bike, and that I was not told that I would need to bring my bike.
I make a booking for the following Wednesday; I turn up at 10am sharp. They said it would take about 30-45mins.
15 mins later, they call saying that I need to come back and take the key to a locksmith to get cut, this cost $35.
I go back to CMC and give them the keys. I wait 40mins and a guy comes out to say that they cannot do the programming as they need the "Red" key.
So, almost $100 and 3 trips and almost 3 weeks later I have key that does not work with my bike.
Terrible Service.
Would never recommend CMC again. I have spent a couple of grand there buying lids and other bits of pieces, never again. I guess this is what happens with monopolies. I hope that another Motorcycle centre opens up in Canberra, might get them on their toes.
Useless!!