Sent my mum and partner away for her 70th birthday...

Sent my mum and partner away for her 70th birthday.she was to get picked up in ek town centre.i waited with her until the bus came to pick her up.the bus showed up it was a total banger.i thought to my self god that bus will be lucky if it makes it out of ek.apparently the bus went on fire with heavy white smoke bailing out of the engine compartment.my mum said she was on the bus for 10 hours just to get there.the journey and the hotel were a complete nightmare from start to finish.i normally recomend companys but not this time david urquart should be ashamed of yourself.i will be writing a letter of multiple complaints.