Tried going to the store at 14th street first beca...

Tried going to the store at 14th street first because that's closer to where I work, but I should have come to this Apple store in the first place. The employees here are MUCH more understanding and helpful when you have issues. Angie was helping me today and she helped me understand everything that was wrong, explained thoroughly all of my options, and then once I made a decision explained one more time what I was purchasing. She did everything she could to get me in and out of the store with as minimal waiting as possible, and I'm walking out with a brand new phone. AND I was able to get my phone replaced for only $70 (with Apple Care+) instead of the original $400 quote from 14th Street. I'm much more confident now that my devices are in good hands. If you need to go to the Apple Store for ANYTHING, this is the location to visit.