Tina Vo

Review of Millenium Broadway Hotel

TERRIBLE CUSTOMER SERVICE!! I recently booked a ro...

TERRIBLE CUSTOMER SERVICE!! I recently booked a room with a view at this hotel for labor day weekend through expedia and had terrible customer service via phone! Calling to ensure my room would be ready for our arrival, I was informed that I would not be getting the room I reserved and paid for. Expedia accepted my refund claim but was denied by the hotel. After being verbally abused on the phone, I m not sure that I even want to stay here. The hotel management was unprofessional and has not handled my situation carefully. Every person i spoke with had an attitude and contradicting answers. All I want is the room with the city view that I had paid for and some decent customer service.