Mary Anne Mc`Garry

Review of Pasadena Humane Society & SPCA

Wonderful animal selection and some Great voluntee...

Wonderful animal selection and some Great volunteers, but some of the staff are simply idiots. They have wasted my time over and over. They give the wrong information, or give me a position on the waitlist, give me an appointment for same, and then I learn that the dog has gone back to its owner. Without a word from them. They tell me a dog is available (this has happened 3 times on 3 separate visits) and then when I arrive, the dog is not available at all, not even to visit with me in some office or play area on the grounds. The very young butch dark-haired woman who handles reception spent 20 minutes looking for my application from a few weeks earlier. She had no idea what she was doing. Then she refused to let me simply give a message to the counselor, who had interviewed me earlier that day. She wanted me to get back in line. After I had waited for over 2 hours to see a dog that was out in a mobile van. Finally, I had to leave. Another dog was having surgery; i was told to call back on Sunday to see how he was doing. And when he would be s available. But then I was told, when I called a couple of days early, that he had already been adopted. The left hand rarely seems to know what the right hand is doing at this place. it will be a miracle if I adopt any animal from here. On the plus side, the animals are well-cared for, and their fees are reasonable. Too bad they don't afford the clients the same kind of consideration. I live 45 minutes away. I get exhausted driving there and wasting so much time. But I continue to look for a dog.