We had some smokers next door with some kind of wi...

We had some smokers next door with some kind of wild party until 3am. that Kept us up all night. A staff member heard us talking about it in the elevator and offered up a free night "next time" down. Went down for a dinner and the free night and they didn't get us into our room until almost 6pm left us sitting around until it was ready. Missed our dinner reservations on a special occasion. Dirty floors in the room, ac was blowing warm air and people at the counters and lobby that just didn't seem to give 2 cents about service. the benefits of the ambassador club was never seen or received. Mistakes happen, but We pay for 5 star hotels and expect at least an effort from staff to make sure things go right. This place is poorly managed and we will not stay here again. The Ritz is 100 times nicer and better ran.