Been waiting since earlier today for the technicia...

Been waiting since earlier today for the technician to fix the washing machine and the technician only just calls my husband to inform him that "his car has broken down" and he can only come tomorrow?! I had to take leave from the office so that I could be at home today - nobody is free to wait for him all over again tomorrow! I don't buy that excuse as well; if his car really has broken down, will it be so quickly fixed by tomorrow?! When my husband said tomorrow is not going to work, the technician then says that he will come later tonight at 7pm. Husband calls Elextrolux, operator says they have no other technicians?! This is absolutely nonsense and horrible customer service!!!