Manish Patel Review of Westin Maui Resort / Starwood
Ruined one day of five in Maui. Our original room ...
Ruined one day of five in Maui. Our original room was in the middle of a construction zone. After complaining to the front desk they offered to move us the following day. Workers started early in the morning to ruin our sleep in. We then were told to pack up at 9:30am to move to a new room. We were given breakfast vouchers, which by the time we got to use them gave us 15 minutes for breakfast.
We were then told our new room was not available until after 3pm. We had valuables we had packed which then had to be stored in the office. An email complaint was greeted with a condescending response.
WHY BOOK PEOPLE INTO A ROOM IN THE MIDDLE OF A CONSTRUCTION ZONE!! (They were even doing construction on Sunday)
We had travelled from Australia only to have a precious day ruined by the Westin. Looks like a recurring theme by the other guests lining up to change rooms. It was exacerbated by the sheer incompetence of the front staff who have to cope with the fall out. (They asked us to complain online)
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