I am driving my husband, 87, to the Emergency at C...

I am driving my husband, 87, to the Emergency at CLM, at 4 p.m. on February 3, 2020; he has been treated without success since the beginning of January for pneumonia; his condition deteriorated; At 8 p.m., as we call a person on time at the Emergency, we decide to come home to go to an emergency clinic the next day; while he goes to get his hospital card. I'm going to get the car; he then tells me that he is asked to stay, we will call him shortly and keep him under observation for the night. I'm coming back home.
The morning of Feb. 4. he calls me at 8am; we just called him to see a doctor. We left him on a chair in a room of people coughing, etc. He didn't call me to go get him, thinking that they were going to call him any minute and for don't wake me up.
What is the use of an Emergency which is not one? What is the point of a health system that mistreats us in this way? They do not refuse people to the emergency (fear of being prosecuted) but the result is the same ...
There is a shortage of emergency clinics, especially in the evenings and weekends.