After months, this was our first night out staycat...

After months, this was our first night out staycation and it was disappointing. Very average stay. Upkeep of resort is poor , staff is overwhelmed and management is still figuring out how to do things in this new situation. Overall it isn't the luxury and pampering that you would expect. Detailed review was sent to the hotel staff after our stay. There's been no response so I wonder if there was any value for me to take out time to give a feedback. Just adds up further to our negative experience above.