It was my third stay in your hotel as I enjoy cele...

It was my third stay in your hotel as I enjoy celebrating my anniversary in your hotel every year. It was relaxing and your staff was nice and helpful to all customers before. However, I believe I will not stay here anymore. Your staff really make me disappointed.

First, since I was arranged to take a midnight flight to Hong Kong suddenly, I requested for late checkout when I checked in your hotel and your staff told me that I need to make request on the day I checked out. (It was totally different from the last time I stayed.) However, when I made request in the morning about 8:30am on the day I checked out, your staff told me that YOUR ROOM is reserved for someone who requested for early checkin AND she said I request too late. When I came back at 4pm to get my luggage and walked around the hotel, I found that the room was NOT CLEAR after I left as the curtain was not drawn so that I can look at the room through the window. It means your staff told lies to me!! No one make request for early checkin of THE ROOM. Even no one reserve for the room on that day.

Second, when I checked in, your staff asked me to keep the luggage here and return at two. Therefore I went to have lunch first and take taxi to your hotel at two. When I came back, your staff told me that the room was not ready so I need to wait until three. It made me feel disappointed.

Third, the sink is draining slowly. I guess it was clogged.

Thanks for reading my comment. Hope your service would be greatly improved although I won't choose to stay at your hotel anymore.