Jeffrey Hoover Harper Review of Clair and Dee's Tire Factory
I have been really impressed with the way that the...
I have been really impressed with the way that the staff at Clair and Dee's treated me. We had our timing belt replaced, along with our water pump for a great price. They dropped my car off at work for me too, which was great. A week later, my wife and I drove down to Salt Lake, parked the car and came back out and heard a noise that didn't sound quite right coming from in and around where the belts are located. We called Clair and Dee's the next morning and mentioned the noise. They had the car towed to the nearest Tire Factory affiliate in Salt Lake where they assessed the noise and fixed the issue that was causing it. I really appreciate how Clair and Dee's handled this, they went out of their way to make sure that we were still mobile during the weekend by paying for a rental (it was my wife's birthday that day!). They honored the warranty that they had placed on the work they had done, and although they personally were not able to be down in Salt lake to asses the issue, they promptly got us to someone who could, and made sure that everything was taken care of and our car was back on the road. Because of the way we were treated, we will be heading back to Clair and Dee's in the future. Good customer service wins lifelong customers.
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