Camillo Properties LTD Tenant Notification

Camillo Properties LTD Tenant Notification
Re: Service Request Confirmation on 02/23/2019
Service Request Number: 82087
Specific Location: Stairs & Hall Flooring
Description: My mother Angela Hardeman was visiting last weekend and on 02/17 she fell down the stairs and hurt herself due to the railing not being repaired properly upon move in. I advised the stair railing was very loose and still remain loose after it was repaired. I myself complained about the flooring coming up in the master bedroom & bath and it is a hump in the hallway in front of the washer area and extremely slipper from being worn out and I fell in the same place 02/07 & 02/18 upon opening the door for my delivery from Fedex. The guy came out but advised my son was not old enough last month and did not make the repairs to the floor. This has caused both my mother and I to miss work and medical visits and money out of our pocket to no neglect of our own. I informed upon move in about the unsafe condition of the stairs and it was patched together rather than repaired correctly. This has caused extreme stress and depression being bed written and I have filed a claim with my renters insurance but it does not cover my own injuries. So I want to know what can be done about this? As I have reported it on multiple occasions even on my move in condition form. Now I am required to go back to the doctor and have x-rays done to be sure nothing is permanently damaged. This is causing a hardship as I am having to spend more money out of my pocket and utilize my personal insurance and my mother as well. Only gave one star because it is required. They are so concerned about you paying the rent but don t come fix the items in the home or half patch them up. They close the service tickets without fixing the issues, call multiple times get transferred around, they don t release the phone numbers of the person you need to speak to, then now I m left off work, hurt, forced to pay extreme medical bills over $1400 with one month but no resolution. Even after telling Kevin the service tech for Camillo about the repairs not being done he still closed the ticket. No one ever followed up about the injuries me or my mother sustained. The garage was broke, gate broke off and the back door open upon me moving in and all my home office equipment got taken out the garage but yet nothing would be done because whoever was at the home left the door open with the lockbox still on the front door. I work hard and live paycheck to paycheck to provide for my boys and when you do right but other people like Camilo don t do right by you. I ve been a tenant for over 3 years since Trinton and had no issues until I was moved under Camillo. They give you limited ways to pay your rent and charge you $42 if you pay by credit card and the office is far and their is no way to pay for free it s a fee associated with every payment option. I placed all the wrong things on of the on my move in condition sheet with my Realtor and yet still nothing but patch up repairs and so on. I will be pursing legal action and getting a lawyer for damages due to neglect of the property owner Camillo who is the landlord the broker Margaret Smith and Christina Raynor who is supposedly responsible for these issues per Kevin.