It is NOT impossible to get a human on the phone. ...

It is NOT impossible to get a human on the phone. I just got off the phone with them less than two minutes ago. I just googled "AirBnB contact phone number" and dialed the first number I saw.
This is a great service. We have been guests, and we have started hosting. We have yet to meet a single person through AirBnB that was not considerate, respectful, and kind. We have met people from Singapore, Poland, mainland China, Taiwan, as well as from other areas of our own country. The website is easy to work with, the fees charged are below minimal, and it has overall been a lot of fun!