AVOID AIRBNB AT ALL COSTS! THE WORST CUSTOMER SUPP...

AVOID AIRBNB AT ALL COSTS! THE WORST CUSTOMER SUPPORT EVER!
We are (two families with 3 small children) trapped in Greece right now by a reservation on airbnb for 350 /night villa(paid) which was a contaminated dirty abandoned place, we refused check in and immediatly called airbnb customer support(they told us to leave the place and be available for next 24 hours waiting airbnb solution), we left the place in a very tens situation(5 angry persons arround us) and started looking for an accomodation soltuion at midnight in highseason. Last 24 hours we called several times airbnb, our "case manager" next day asked for photo documentaion(first customer support did not mentioned about it) to refund the paid amount, that means a kind of suicide trying to make photos with angry owner &Co watching every single move we made. So the airbnb solution was the owner has promised that he will clean the place and will waiting for us . Airbnb, are you kidding?
Meanwhile we paid about 170 each family/night for our 2 nights stay at a only available hotel we found!