Emme Frank

Review of Holiday Inn - Grand Haven Spri...

My friends and I decided to make a trip over to gr...

My friends and I decided to make a trip over to grand haven and thought this hotel was the best choice for us all. that was until we got there. let s just say we have stayed in air bnb s for a lot less that were a lot nicer. online it said they had indoor and outdoor pools and the pictures of the rooms looked amazing. while trying to check in they told us it would be a 10-20 minute wait for our room, so we went and grabbed coffee and came back and after 30 minutes passed our room still was not ready. We then waited another hour before we got to our room. when we got to our room it looked nothing like the pictures online. the room was tiny, the bathroom tub didn t drain, and the lights in the bathroom didn t turn on. I paid extra to be right next to the two pools which when we went to the indoor pool we found out it was closed. I understand COVID changes things but I paid full price for a nicer hotel in the area so my friends and I could use the amenities and I was never told beforehand about certain things being closed.
when we went to the front desk to explain our problems with the room and check in, the lady at the front desk was very rude and only gave us two drink tickets for the bar and 10% off the restaurant. what am I supposed to do with 10% off? ridiculous. will never be staying here again. feels like i got scammed.