My experience with Land Rover at Stevens Creek has...

My experience with Land Rover at Stevens Creek has been the worst experience that a customer should have .

I was having transmission issues with the car along with massive fuel smell inside and outside the car , I booked an appointment online and came to the dealership . They welcomed me but sent me back saying that I needed a different type of appointment that I took online . but there is no way of selecting that online . He said our website is clunky and you should have called us I told him that I didn t feel it is appropriate to call as I had already confirmed it online .

Worst is He gave me an appointment 2 weeks later and I kept telling him that it feels very unsafe due to the smell and I have an 18 month old baby that sits in the car and I did not want any loaner car aswell . All I wanted was someone to take a look at this unsafe Fuel smelling Transmission losing car / Software defective car.

Anyways I came back home , drove it around for a few miles and realized that this car is probably going to catch FIRE with that smell and gas leaking . I called and gave them the car next week . This time he says that the gas leak is a known issue and there has been a recall for this .. I was shocked at the fact that I had not been informed either by the dealership or by mail/call from anyone at LandRover .

They fixed the smell and the transmission but forgot to repair the software console that keeps restarting randomly while I am in-between calls and on the move. Now I need to take it back again after booking the right appointment . While the car was there I asked him to get the maintenance done as I had been oversold the maintenance package when I got the car at this very dealership . He says we can only look at it next month or when the car touched 10,000 miles I am currently at 8000 miles. SO I need to do this entire drill again .

I am completely dissatisfied with the customer service provided to me at this dealership. Probably getting rid of this piece of unsafe junk very soon