Luke Felvus

Review of Canberra Motorcycle Centre

Went in and purchased a Shark helmet from them. I ...

Went in and purchased a Shark helmet from them. I tried on a couple sizes of helmets to ensure the correct fit to which a certain size was recommended by the staff member. I purchased that helmet and as soon as I got on the bike it wiggled around from wind and vibrations which you would obviously not get instore. I called them immediately to notify them and asked what to do, there was an immediate "we don't take back helmets at all even if you just bought it as we don't know what you have done to it". He has a point, however wouldn't you know by any external marks?? Noting other stores have a 7 day return policy on helmets, which would have been nice... It was suggested that he can order a smaller liner for me, which I agreed to. It was not mentioned how much or if i had to paid for it, just that he can have it in a couple days. I was stupid thinking that this would have been some sort of "We recommended the wrong size, sorry, have a liner..." I was told then how much for it, he knocked some $ off the price, which I appreciated, then the tantrum ensued because I came in to get them to put the liner in at 5pm when they shut at 5.30pm, noting that I phoned BEFORE I came in and everything was fine on the phone. My problem here is that I was served with minimal customer service skills and copped attitude, however the gentleman that actually fitted the liner was perfectly happy to do so to appease the situation which I definitely appreciated hence the 2 star... not 1. Still doesn't help the fact though that this illfitting Shark helmet is rubbish and that I have a ridiculous amount of turbulence coming up into the helmet straight into my ears and when I rang today to see if there was anything I can do about it.... the answer was "nope get some earplugs". $400 well spent..... Call me if you have found any ideas, you have my number on file, I'd be happy to have a chat.

I would just like to expand on the above as Ben the aftermarket parts manager called me this morning to apologise and to offer to rectify any sour taste I may have after my experience. I greatly appreciate Ben s offer and his call. I edited this review out of my own will to show that CMC reached out post a negative experience.