Mandie Alexis

Review of Hilton Carson/Doubletree

Well, first of all, our check in was at 3pm. When ...

Well, first of all, our check in was at 3pm. When we asked if we could check in a couple of hours earlier they said that our room would be ready by 2pm. We came back at 2 and they said that our room still was not ready, we asked how much longer until our room would be ready and they said 10-15 minutes, so we just decided to wait in the lobby. Once the 15 minutes passed, we asked again if our room was ready. And they said that it was not, but if we would have wanted to stay in a different room we could instead. We did not want that, so we waited even more. At this point it was already 3pm. We asked again if the room was ready, and it still wasn't. So we got the manager and we told him what had happened already in the past hour. He said if you guys want to get a room first then one our original room was ready we could do that, so we just decided to do that after all of the things we had done already. Once we got into the first room, about 15 minutes later someone knocked to tell us that our original room was ready. So we went to our original room, but the purpose of this was to show how awful their service was I don't really know if it's always like this or if they were having a bad day. But the manager from this hotel really helped us out a ton.