My love for the hotsprings and the magic of Harris...

My love for the hotsprings and the magic of Harrison has helped me overlook the resorts terrible attitude towards customer service.
I overpaid $108 for a recent stay which I asked to be rectified on check out. I was told it was my fault and I had booked the package and no refund would be provided.
We booked on a stay and had to cancel
the online resevation system was not working the evening i tried to cancel and I called the morning 58 hours ileft of the 72 hour penalty time but only because the online system doesnt work nor does the email links
The resort informs me they will be charging a night cancellation fee
All the while I am unaware the pools are closed people are getting sick and the resort doesnt tell me they threaten to bill me a night
My wife rearranged our schedule and rebooked because she loves the place and wanted the experience of the pools and resort
This was Friday morning February 22 and no one told us the pools were closed
We found out about the closure and health risk today by accident
I called to cancel and express my frustration and disatisfaction with the resort staff and attitude
The person cancelling repeated three times that they would not charge us for cancelling
Are you kidding me? No offer to comp for the $100 over charge the lying by omnision in not telling us the pools were closed and threatening to charge us cancellation when they knew the pools were closed
DISGUSTING!