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I attended the resort for work purposes. My 2 nigh...

I attended the resort for work purposes. My 2 night stay had been prepaid by the agency that I work for. I was VERY DISAPPOINTED at check in. I was asked to provide a credit card or debit card and I provided my debit card. After walking away from the desk I received an alert
from my bank stating my account was OVERDRAWN! I quickly stepped back to the desk and asked why was my card charged? The
Desk attendant stated that $100 per night stay is HELD and released at checkout! I was furious as the first attendant did not tell me this. On that debit card was the money that was to be used for my meals. I was fortunate, unlike some of the others at the conference, and had additional funds to cover my meals. Again, I was VERY DISAPPOINTED with the check in process as were MANY others as they were not made unaware at check in either and were told to "check you account" and that's how they found out. Needless to say, as with any funds that must be refunded to your account is not immediate and takes several days! So I must wait for my money to be returned to my account.

A. Scott

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