Skyler M

Review of Bay View Resort

We visit in the summer a bunch but first time stay...

We visit in the summer a bunch but first time staying here. The front desk agents were nice enough. While the rooms were decent and pretty clean, there was a particular housekeeper (14th floor) that was extremely rude. Then there is the nightmare of the elevators, it made us dread leaving and coming back because there was no telling how long you would wait for one just to be packed in like sardines. Some people got stuck on one for hours! At one point only 2 elevators for 18 floors. At least I got my exercise in running up and down the stairs to the 14th floor instead because it was quicker. The pool area is decent but honestly not big enough in the summer months when it's swarmed with people. Also on some booking sites they state there's an outside pool which there is not. When we mentioned this to staff they laughed it off. Not to mention when booking we specifically booked for the 'ocean view' room only to have that laughed off as well. Overall, next time I think we will be booking elsewhere.