Amanda Herbic

Review of Harrah's Prairie Band Casino

Wow called customer service day before we drove 2....

Wow called customer service day before we drove 2.5 hrs to see what prarie cash we had. I was advised $108 worth of play. We drove up to play for the day..... no money was on the card. 108 points which equals a buck. Tricky tricky.....I called to complain that I have never had an experience like this before. Everytime I have spoken with customer service they let me know what prarie play or cash I have on my card. I called and spoke with the manager.... she advised there's nothing they will do.... that's cool then you lost customers. Its worth it to drive to the Kansas star.... bigger better casino. You had a chance to redeem yourself....