Dreadful customer service. Ordered on 12 July (21 ...

Dreadful customer service. Ordered on 12 July (21 working days ago) and was told I'd receive my new phone in 10 working days or less. Called up a few days ago and waited over an hour for someone to answer (48 th in the queue). I was assured that I would be emailed yesterday to say that the phone was dispatched. Nothing. Just about to chase up again but wanted to warn others before parting with cash. They offer good prices but are completely misleading with their delivery times and when you email in the check on the status of your order you just get generic emails fobbing you off. The chap I spoke to was friendly enough but hasn't kept his promise. Making genuinely concerned that I'll I will not receive my payment back I have called all this week but nothing has arrived.