This is the second terrible experience that I've h...

This is the second terrible experience that I've had with Yellow Cab here in Houston. We waited almost an hour for a cab that was supposed to take 15-20 minutes. Finally, our cab (cab #81) arrived. The cab driver did not know how to get to our destination (even when I gave him cross streets) and proceeded to ask for directions. Isn't a cab driver supposed to know how to get a customer from one place to another? Or at least have the resources to find out? Incidentally, this is the second Yellow Cab driver that I've had who did not know how to get to where I was going (the first one denied that W.W. Thorne Blvd was a real street no matter how many times I told him that it was).

The driver I had most recently refused to check his map, even when it was quite clear that he did not know where he was going. After asking him to check a map multiple times, he finally gave the map to my wife and told her to look, which was absolutely unacceptable. After twenty minutes of aimless driving up and down I-45, I finally called the destination and had them give the cab driver directions. Our total fare was $35.00 for a trip that probably should have cost closer to fifteen. He ultimately charged us $25.00, but I still felt like the price was unfair because he had wasted so much time not knowing where to go. Add to that a $5 dollar fee for using a credit card.

I don't want a free cab ride, but I don't think I should have to pay $25.00 for being lost for at least twenty minutes. I also don't appreciate having to wait 45 minutes for a cab (we needed to be somewhere by a specific time and were 20 minutes late). I would understand if this were a weekend night, but the dispatcher said that there were 12 or 13 cabs in my area at the time.

Customer service seemed to agree that this situation was pretty outrageous, but it s been 2+ weeks and I have yet to see a refund. Yellow Cab is completely unprofessional from top to bottom. I would rather have a buffalo take a diarrhea dump in my ear than call this company again.