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Review of ELECTROLUX S.E.A PTE LTD

If you are thinking of buying an Electrolux washer...

If you are thinking of buying an Electrolux washer and dryer, please allow me to share my experience with you. The machines are in general ok. But about a year after using the dryer, there seems to be a water gathering issue and water will not go out. So we got them to come and take a look at the dryer. A technician was sent and he told us there is nothing he can do and said it has to be sent back. Another date was arranged for the dryer to be collected and brought back to Electrolux for fixing. It was returned to us in working condition. Half a year later, the same problem came back again. This time round, we told them to simply send someone down to collect the dryer and bring it back for repair. They refused. They said the standard thing to do is to send a technician down to take a look at it first with a service fee of $95. We told them its exactly the same problem so we just need it to be collected. They said "No, we need to send the technician." We said, we can pay the service fee but just collect the dryer at the same time as its not often we have people at home. Both my husband and I working. They refused. In order to get the dryer fixed, I had no choice but to get the technician down. As expected, the technician called me while I was in a meeting (after being in my apartment for less than 5 min) to tell me he can't do anything and it needs to be brought back for fixing. I told him I already told Electrolux that when I called. His reply was, sorry, I am just a technician, please pay me $95. Another appointment needs to be made then to bring the dryer back, which cost $55. In total it was $150 and that is just to bring the dryer back to Electrolux. But that is not even my main complain, my main complain is, I told Electrolux that it is a big hassle for me to have people at home just for the technician to come down for 5 min to tell me something I already know then to have someone at home for the pick up. I have already said, if you spare me the trouble of waiting at home TWICE and allow me to pay the total of $150 just to get the dryer back to Electrolux as I have suggested during my first call to you, I would not have been so upset. So if you are thinking of buying an Electrolux washer or dryer, please be prepared to have time and money for constant repair.