Disclaimer: this review is not on the hotel itself...

Disclaimer: this review is not on the hotel itself but on the level of service received while requesting a proposal, or rather the lack thereof.

I called the hotel to obtain a proposal for a banquet for 350 people plus booking 45 rooms over the course of 2 days for my wedding. After speaking to a lady, I was asked on WhatsApp to call another person and speak to him. I called the second person up, spoke to him and gave him all the necessary details.

After 10 days, there was still no sign of a proposal. When I followed up this issue, I was redirected to another person who I had to speak to.

All in all, I had to speak to 3 different individuals for a proposal which should have been handled internally and been sent to me in a couple of days' time.

However, I had to call these three individuals and chase them for the proposal, which by the way is still missing. Moreover, instead of the booking team internally delegating the work, it was I who had to talk to the different persons and coordinate with the booking team as per their convenience. Do not get me wrong, I do not mind calling people up. However, this sort of service is something that you'd expect from a 2 or a 3 star hotel, not a hotel of the stature of ITC Sonar.

Needless to say, I will not be pursuing this opportunity further.