Lisa Marie

Review of Millennium & Copthorne Hotels ...

I loved this hotel upon arrival! But when it came ...

I loved this hotel upon arrival! But when it came time to check in thats when the problems started. It took us over 1 hour to check in. Luckly the manager was extrememly nice and brought out snacks for the guests. The poeple behind the counter however were extremely rude. I booked my stay through their website for two night for $320.00 to stay in a suite. However, we got a basic room nothing how it was described in the photos. The cleanliness was amazing though. When I checked my bank statement I had been charged $366.00? When we tried accesing the pool they informed us we had to wait 30 minues even tho we had made reservations when I mentioned our reservation the man said it's first come first serve even though he said there was someone aheda of us to use the pool so that didnt make sense. after 1 hour we made it into the pool.. on our last night I got an alert from my bank stating that this hotel was trying to run my card for $450.00 I was extremely confused as to why. So we just ended up leaving. Not to mention the parking cost $50.00 a night on top of all the hidden fees etc... And also we heard a lot of chaos at night like people cleaning our restroom? We seen shadows and experience paranomal activities as well. Looking into this hotel now, I realized is one of the most haunted ones in LA.