Debra Pidgeon Review of Platinum Hotel & Spa
I booked a suite from expedia for my anniversary b...
I booked a suite from expedia for my anniversary because the pictures looked good, they had a balcony with strip view. We got there, horrible view of the strip, you could not smoke on the balcony (smoking in all casino's are ok) the room just looked like an apartment, the king bed did not look comfortable at all, so we decided to leave and find a better place to stay. They told us it was $100 for an early cancellation fee. That was fine with us. After we got back we found out that they charged us $179 for one night plus the $100. I called and complained they said that they can't do anything about the first night stay because we booked it through expedia which was only supposed to be $166 including taxes and fees. But the guy was nice enough and weived the $100 fee. Then a week later I checked my bank account and noticed that they charged my account $12, so I called again, now I'm waiting for the manager to call me back. I'm going to cancel my card when they refund my money back. Ridicules is all I can say about this place.
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